Please allow up to 14–21 days lead time for your product to be completed. Your order may be ready before the allocated lead time, so kindly have the balance ready when completed.

DRIVERS ARE INSTRUCTED TO NOT OFFLOAD ANY PRODUCT OR LEAVE BEFORE THE REST OF THE PAYMENT IS MADE. PILLOWS/CUSHIONS ARE COMPLIMENTARY — sometimes they may not be available depending on the availability of the material.

Terms and Conditions

1. Goods remain the property of Couches and Things until PAID IN FULL.
2. Refunds are exercised at the discretion of the company and the situation. No refunds will be processed if the goods were made to the client's exact specifications.
3. Woods/Leather are natural products and can be subject to variation in colour.
4. The lead time specified takes effect from receipt of all fabrics and leather.
5. Payment Terms: 50% deposit on placing of order — balance PRIOR to delivery.
6. If payment is NOT made by the due date, all discounts are disallowed.
7. Debt recovery costs on outstanding amount will be borne by the client.
8. Terms and conditions apply to exchanges.
9. NO exchanges on any custom-made items.
10. Prices are valid for 7 days from the date of this quotation.
11. Couches and Things is not liable or responsible for issues caused by 3rd party collections or deliveries.
12. The client is liable for transport costs for all collections & deliveries.
13. Couches and Things is not responsible for access difficulties should the product be unable to get into a home. Should the order not be able to get into a house due to access difficulties, the client will be responsible for all transport costs and alteration of the product.
14. An additional levy will be charged for hoisting of any item.
15. Any defective product carrying warranties and guarantees must be returned to us and collected from Couches and Things premises at the client's own cost.
16. Any export wrapping or crating required is an additional charge.
17. Payment on an order or quotation constitutes acceptance of the items on the order/quote as well as the contract, including these terms & conditions, even if no signature is present.
18. Couches and Things staff are not permitted to do any electrical work or handle any AV electrical equipment. Plug point access and any electrical work is the responsibility of the client.
19. Prices are subject to change, as are any legitimate errors on behalf of a salesman or employee of the company or their associates.
20. All goods remain the property of Couches and Things, who reserve the right — should the purchase price not be paid in FULL — to repossess the goods at any time. Repossession does not alleviate the purchaser from their obligation under this agreement. The seller may at any time after delivery exercise their right to repossess the goods should the purchaser default on payment after delivery.
21. The driver who makes the delivery is instructed not to effect delivery unless payment has been made IN FULL prior to delivery or off-loading.
22. The purchaser shall not be entitled to cancel a contract due to a delay of the estimated delivery date without a written demand to the seller to effect delivery. The above-mentioned demand must be given to the seller 14 (fourteen) days from date of receipt of the letter by him to make such delivery.
23. The seller will be entitled to charge storage at a rate of 5% of the selling price (per month) if the purchaser does not comply with the delivery period as stated above. A maximum 3-month grace period is given to clients.
24. A 20% handling charge of total purchase price will be charged on all cancelled orders.
25. Our failure to meet the approximate delivery dates will not be grounds for order cancellation, as we have external factors such as load shedding taking place.
26. It is the purchaser's responsibility to ensure there is a responsible person at the delivery address to inspect the goods and to sign that the products have been received in perfect condition.
27. The client must notify us telephonically within 7 (seven) days if a product has been delivered incomplete, damaged, or not to their satisfaction. Any faults reported after this period will incur costs.
28. No personal information is disclosed to any third parties except where the services of a private delivery company is being utilised.
29. For a defective (part of a) product and those delivered in connection with services, all costs related to the transport of the product from the place of delivery or from the customer's (or end-user's) site to the Company's workshop shall be at the customer's account.
30. Couches and Things does not send pictures while the goods are still in progress; however, we can update you on the status of your order.
31. Please note that online pictures are edited, and we may not always produce the same product.
32. Warranty is 6 months.